The Department of State strongly urges U.S. citizens to avoid tourism and non-essential travel to Chile.
Official VIP travel to Chile, however, is still on.
The Department of State strongly urges U.S. citizens to avoid tourism and non-essential travel to Chile.
An internal State Department report says the agency's work in publicizing administration foreign policy and its relations with the media have been hurt by poor communication, lack of staffing and uneven leadership in the Bureau of Public Affairs.
A review by the department's inspector general found that some employees had been instructed not to return phone calls to reporters asking sensitive questions and that the environment in one office was so tense and hostile that several workers fear violence.
The report, which was completed last week, was obtained on Thursday by The Associated Press.
The 63-page document also found that the duties of some career employees in the press office had been transferred to political appointees, which contributed to low morale. The report was compiled last fall, months after Hillary Rodham Clinton took the helm at the State Department.
"It's a tough report," said P.J. Crowley, the assistant secretary of state for public affairs who runs the bureau. "What the report shows is that the bureau has many strengths, but it clearly has some organizational weaknesses that we are aggressively trying to correct."
He said corrective action had already been taken on about a third of the problems identified in the report.
The inspector general conducts periodic reviews of each department bureau. The work of the Bureau of Public Affairs is deemed critical to the administration's ability to communicate its foreign policy to the American taxpayer and foreign governments and their publics.
The review praised the skill and professionalism of the spokesmen - both career diplomats and political appointees - who brief reporters daily from the podium at the department's headquarters. It also lauded the bureau's attention to new media and its use of social networking platforms to get out the Obama administration's message.
But it said the operation needed better direction and that a senior front office position empty for more than a year should be filled immediately as its vacancy "contributes significantly to weak bureau management and low morale.
At lower levels, the report said the Office of Press Relations, which in previous administrations has been a primary channel for answering inquiries from the media, had lost much of its role because Clinton's team believed it was not effective.
"Thanks to a perfect storm of administration transition, weak leadership, miscues, misunderstanding, personality conflicts and poor communication, PRS has been marginalized," it said, referring to the press office by its acronym.
The report said the office also may have lost credibility because it had been instructed not to respond to certain questions from reporters.
"Under direction from the front office, PRS does not return some reporters' calls, for inquiries that are deemed sensitive," it said.
Crowley denied there was a policy to ignore certain reporters' phone calls but said in some cases inquiries would be passed along to the front office, adding that calls are returned.
The report's most damaging findings involve the Office of Broadcast Services, which produces and distributes audio and video content to worldwide media outlets. That office, it said, is beset by severe morale problems and hostility between employees and managers.
It said several employees expressed concern "that violence in the workplace could result because of the high levels of workplace animosity and tension." The report called for the current director of the office to be replaced.
Crowley acknowledged "a serious morale issue" in the office and said it was being addressed.
It's better to be hated for what you are, than loved for something you are not ...... Unless you're a CIA officer working under official cover, in which case it's more or less a wash.

U.S. Ambassador to the United Kingdom, Louis B. Susman, and Acting Director of the Bureau of Overseas Buildings Operations, Adam Namm, announced today that KieranTimberlake of Philadelphia, Pennsylvania has won the design competition for the New London Embassy.
KieranTimberlake’s design met the goal of creating a modern, welcoming, timeless, safe and energy efficient embassy for the 21st century. Their concept most fully satisfied the requirements outlined in the design competition’s mission statement. The concept holds the greatest potential for developing a truly iconic embassy and is on the leading edge of sustainable design. KieranTimberlake is an architectural firm known for its commitment to innovation and environmental responsibility.Starting with 37 architectural submissions, the Bureau of Overseas Buildings Operations narrowed the list to nine firms. A distinguished jury of both American and British leaders in the fields of architecture, academia and diplomacy selected four firms for the final phase of the competition.
The four firms explored the symbolism of the embassy, its presence and position in the cityscape of London. Their goal was to create a building and site complex with a timeless quality to appropriately represent the United States of America in the United Kingdom.
The four competing architectural firms, KieranTimberlake, Morphosis Architects, Pei Cobb Freed & Partners and Richard Meier & Partners, worked for nearly a year and made presentations to the jury which then recommended the winning design.
As KieranTimberlake moves forward with the design of the building, the Bureau of Overseas Buildings Operations and KieranTimberlake will be actively engaged in the consultation and planning process involving the Mayor’s office, the Wandsworth Borough Council, the Commission for Architecture and the Built Environment, as well as residents in the area to ensure that the new embassy provides an appropriate home for the United States of America in London.
The anticipated ground breaking on this landmark embassy will be in 2013 with a goal to complete the construction in 2017.
Jane Loeffler, author of "The Architecture of Diplomacy," a history of U.S. embassy facilities, praised the selection.
"They really want to make this a positive statement and it looks like they are doing that," said Loeffler. "It is very fashion forward, but it's not just trendy; it has rationale and science behind it."
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The winning design's emphasis on sustainability isn't just trendy architectural positioning, argues Loeffler. It is symbolically important as a diplomatic gesture. It also demonstrates how sustainability and security are interwoven in embassy architecture. A structure with its own water and energy sources isn't just kind to the environment, it's self-reliant during a crisis. Loeffler cites the example of the U.S. Embassy in Haiti -- an exemplar of the State Department's recent more fortress-like structures -- which withstood last month's devastating earthquake and has kept functioning through the aftermath.